Privacy Policy

Last updated: November 2025

SignDeck respects your privacy. This Privacy Policy explains what data we collect, how we use it, how we store it, your rights, and how you can contact us.

1. Information We Collect

  • Account Information: Name, email, password.

  • Request & Document Data: Files you upload, request metadata, contacts' email addresses.

  • Usage & Log Data: IP address, device type, browser, timestamps for performance and security purposes.

  • Payment Information: Collected via third-party payment processors, not stored by us.

2. How We Use Your Information

We use your data to:

  • Provide, maintain and improve the Service.

  • Send you notifications, reminders and communications.

  • Prevent abuse and ensure security.

  • Process transactions through third-party payment providers.

3. Storage & Data Location

Your data and files are stored and processed on infrastructure located in the United States (AWS US East). By using the Service you consent to transfer, storage and processing of your information in the United States.

4. Data Sharing & Disclosures

We do not sell your personal data. We may share limited data with:

  • Payment processors for billing and refunds.

  • Email delivery services for notifications.

  • Legal authorities when required by law.

These partners only receive data necessary to fulfil their function and are subject to confidentiality obligations.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your data within a reasonable time, except where retention is required by law or for legitimate interests (e.g., fraud prevention).

6. Cookies & Tracking

We use essential cookies and internal logging to operate the Service. We currently do not use third-party tracking or advertising cookies. You may disable cookies in your browser, but some functionality may not work.

7. Your Rights

Depending on your jurisdiction you may have rights to:

  • Access the personal data we hold about you.

  • Correct or delete your data.

  • Object to certain processing.

To make a request, email us at: support@getsigndeck.com

8. Security

We use industry-standard encryption (in transit and at rest), access controls and limited data access to protect your data. No system can guarantee 100% security, so use discretion when uploading sensitive or confidential documents.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children under 13. If you believe we have collected such data, please contact us to have it removed.

10. Changes to this Policy

We may update this policy periodically. We'll post updates on our site and indicate the date of last update. Continued use after changes implies acceptance.

11. Contact

If you have any questions or concerns about this Privacy Policy:

Email: support@getsigndeck.com

This policy applies globally. Users located outside the United States are still governed by this policy, and your data may be transferred to and processed in the United States.